We offer a 30-day money back guarantee for online retail purchases. We also offer a ‘Forever Guarantee’ against craftsmanship for the life of the product. The 30-day guarantee only reserves right for return in this time frame for reasons aside from craftsmanship alone.
Warranty Claims Procedure:
- All claims that a Compartment | A product fails to comply with an express limited warranty described must be communicated by the customer to the authorized dealer from which the product was purchased, or for retail sales, directly to Compartment | A. If through a dealer, the dealer then will collect the warranty claim information outlined in this procedure and submit the warranty claim to Compartment | A for resolution. In the event the dealer from which the product was purchased is inaccessible or if the purchase was made direct to Compartment | A, a customer may submit the required warranty claim information directly to firstname.lastname@example.org.
- Compartment | A shall determine in its sole discretion whether to allow or deny a warranty claim.
- If a warranty claim is allowed, Compartment | A in its sole discretion will decide whether to replace or repair the product.
- If the product is to be replaced, Compartment | A will ship the replacement product to the address where the original item was initially shipped to within the continental United States.
- Compartment | A will not cover any related additional costs including but not limited to apartment installation cranes or international shipping.